User & Endpoint
Support Technician
Emerge IT
Supporting people and their devices with practical troubleshooting, clear communication, and a focus on getting work moving again.
01
Darwin, Australia · Available for opportunities
IT support instinct.
Developer mindset.
I'm Prashil Koirala — an endpoint support technician and application developer who turns technical friction into calm, reliable experiences.
03Professional roles
02Technology degrees
03App platforms shipped
Support that understands the system.
Development that understands the user.
Selected experience
From the helpdesk
to the codebase.
User & Endpoint
Scrum Master
Parentiv, Inc.
Led daily ceremonies, Jira workflows, sprint delivery, stakeholder communication, staff onboarding, helpdesk support, and Slack development automation.
02
Application Developer
Parentiv, Inc.
Built Android, iOS, web, and admin experiences with Flutter and Dart, backed by Firebase, Cloud Functions, Google Cloud, analytics, testing, and automated delivery.
03
Toolkit
Broad enough to connect the dots.
Focused enough to fix them.
Endpoint supportFlutterDartFirebaseTypeScriptJiraGoogle CloudBigQueryCI/CDStakeholder communicationAgile deliveryTechnical troubleshooting
01
Support
User-first troubleshooting, endpoint care, onboarding, resource access, and calm communication.
02
Build
Cross-platform applications, cloud services, integrations, testing, analytics, and delivery pipelines.
03
Lead
Agile rituals, sprint coordination, stakeholder updates, issue ownership, and practical team enablement.
Verified learning64digital credentials
ACS + Skillsoft
Always learning.
Always current.
My credential wallet reflects continuous development across technical support, modern IT, delivery, and professional effectiveness—issued through Skillsoft and the Australian Computer Society.
CompTIA A+ hardwareCybersecurityProject managementAgileMachine learningCareer development
View verified badge wallet ↗A little context
Technology works best
when people feel supported.
I bring together hands-on technical support, software development, and delivery leadership. That mix helps me see the whole problem — from the person experiencing it to the system behind it.
Based in Darwin, I hold a Master of Information Technology from Charles Darwin University and a Bachelor of Science in Computer Science and Information Technology from Tribhuvan University.
2024Master of Information TechnologyCharles Darwin University
2021BSc Computer Science & ITTribhuvan University